Refund policy

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DekTek Tile sample purchases are non-refundable.

Customers are responsible for selecting the colors and samples they wish to evaluate prior to placing a deck order. Due to the natural color variation inherent in concrete products, samples are intended to represent the product but may not capture every variation found within a full deck installation. This is consistent with DekTek's published returns and exchange policy. [dektektile.com]

If a sample arrives damaged during shipping, the damage must be reported within three (3) business days of delivery. Upon verification of the damage, a replacement sample will be provided. [dektektile.com]

To report shipping damage or request assistance, please contact our customer service team.

Phone: 1-877-335-8453

For additional details regarding returns, exchanges, cancellations, and damage claims, please refer to our complete Returns & Exchange Policy.