Shipping policy
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DekTek Tile sample orders are typically processed within 1-3 business days.
Customers will receive tracking information once their order has shipped.
Please inspect all shipments immediately upon delivery. Any shipping damage must be reported within three (3) business days of receipt. This aligns with DekTek's published shipping damage policy. [dektektile.com]
If damage is discovered, please document the damage with photographs and contact our customer service team as soon as possible.
Shipping charges are non-refundable.
For questions regarding shipping, sample orders, or deck orders, please contact our team at 1-877-335-8453.